Shipping Information
Find information about processing, shipping, tracking, and getting help with your Jkm and Me order.
Order processing
Orders are processed within 1–3 business days, excluding weekends and holidays, after you receive your order confirmation email. You will receive another notification when your order has shipped.
Delivery timing
Our published domestic shipping estimate is 7–10 business days, excluding weekends and holidays. Processing time is separate from shipping time. This is an estimate, not a guaranteed arrival date. Available shipping services vary by the items in your order and your delivery address. Please review any service-specific estimates shown at checkout before ordering.
We do not publish a single international delivery estimate. For questions about timing to your destination, contact us before placing your order.
Destinations and shipping charges
Shipping is configured for the United States and international destinations, including Canada, Australia, New Zealand, the United Kingdom, Japan, and destinations in Europe. Availability depends on the items you select and your delivery address; not every item has the same shipping options.
Enter your delivery address at checkout to review the shipping options and charges available for your order before paying. If no shipping option appears, contact us with the items you want to order and your destination so we can help check availability.
Tracking your order
When your order ships, you will receive an email notification containing a tracking number you can use to check its status. Please allow up to 7 business days for tracking information to become available, as stated in our shipping policy.
Address changes
Please check your delivery address carefully before ordering. If you need to request an address change after placing your order, email jkmandmellc@gmail.com with your name, order number, and the corrected address. Contact us to check whether a change is possible; submitting a request does not confirm that the shipping address has been changed.
Delayed or missing deliveries
If you have not received your order within 14 days of receiving your shipping confirmation email, contact jkmandmellc@gmail.com with your name and order number so we can look into it. Include your tracking number, if available.
Damaged, incorrect, or unwanted items
Please inspect your order when it arrives. If it is damaged, defective, or incorrect, contact us promptly with your order number and a photo of the issue. For return eligibility, instructions, exchanges, and refunds, read our Refund policy before sending anything back.
Need help?
Email jkmandmellc@gmail.com or call 260-782-5155. For an existing order, include your name and order number. You can also find our details on the Contact Info page.